Contact Us

At MiniScent, we believe in providing a smooth and personal customer experience. Whether you have a question about your order, our fragrances, or shipping, we are here to help you.

Contact Information

Email: info@miniscent.nl

You can contact us any day of the week. We aim to respond within 24 hours.

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Opening Hours

We are available 7 days a week:

Monday – Sunday: 09:00 – 21:00 (CET)

Our team is dedicated to responding as quickly as possible during these hours.

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Order Support

To help you faster, please always include your order number when contacting us regarding:

• Order status
• Shipping & delivery
• Returns & refunds
• Product information

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Our Promise

At MiniScent, we focus on:

• Fast and reliable communication
• High-quality customer service
• A smooth shopping experience
• Careful handling of every order

Frequently Asked Questions (FAQ)

How can I contact MiniScent?

You can contact us anytime via email at info@miniscent.nl. We respond within 24 hours.

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What are your opening hours?

We are available every day from 09:00 – 21:00 (CET).

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How fast do you ship orders?

Orders placed before 17:00 (CET) are shipped the same day on business days.

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Do you offer free shipping?

Yes, we offer free shipping on orders over €50.

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Can I return my order?

Yes, you can return unopened and unused products within 14 days of receiving your order.

For hygiene reasons, opened or used perfumes cannot be returned.

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My order arrived damaged, what should I do?

Please contact us within 48 hours of delivery at info@miniscent.nl with your order number and photos. We will resolve it quickly with a replacement or refund.

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Do you ship internationally?

Yes, we ship within the Netherlands, Belgium, and most EU countries.

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Business Information

MiniScent
Website: www.miniscent.nl
Email: info@miniscent.nl